Shipping policy

Shipping Policy

Last Updated: August 26, 2026

At Kevrilo, we are committed to providing a smooth, reliable, and transparent shopping experience. We work with trusted fulfillment partners to carefully process and ship your order directly to you.

Please read the information below regarding our shipping process, delivery times, and international orders.

1. Order Processing

Once your order has been successfully placed, it will be sent for processing.

Orders are generally processed within 2–10 business days, depending on the product, inventory availability, and fulfillment location.

Business days are Monday through Friday and do not include weekends or public holidays.

During periods of high demand, holidays, sales, product launches, or other promotional events, processing times may occasionally take longer.

2. Shipping & Delivery Times

Delivery times depend on the product, fulfillment location, and destination.

United States

For products fulfilled from our U.S. warehouse, estimated delivery is generally:

2–5 business days after the order has been shipped.

Products fulfilled from overseas locations may require additional transit time and are generally estimated at:

5–10 business days after shipment.

United Kingdom

For customers in the United Kingdom, delivery times may vary depending on the product's fulfillment location and the shipping service available for that item.

Where available, products fulfilled through UK-based suppliers may arrive in approximately 2–5 business days.

Products shipped internationally may take longer.

Please always refer to the estimated shipping time displayed on the product page or at checkout when available.

Important: Delivery estimates are not guaranteed delivery dates. Actual delivery times may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, Kevrilo may offer free shipping promotions or special shipping rates. Any applicable promotion and its conditions will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your tracking number has been created.

Tracking information may not appear immediately, particularly during the first stages of shipment.

5. Multiple Packages

If your order contains multiple products, your items may be shipped separately.

This can happen because different products may be fulfilled from different warehouses or suppliers.

As a result, you may receive multiple packages at different times, even if the products were purchased in a single order.

This does not necessarily mean that an item is missing from your order.

6. International Shipping & Customs

Kevrilo serves customers in the United States and United Kingdom, and certain products may be shipped internationally depending on their fulfillment location.

International orders may be subject to customs procedures, import duties, taxes, VAT, or other fees imposed by the destination country.

Any customs duties, import taxes, or other charges that may apply are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs processing may also cause delays that are outside Kevrilo's control.

7. Delayed Orders

While we do everything we can to ensure your order arrives within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High-volume shopping periods
  • Incorrect or incomplete delivery information
  • Transportation disruptions
  • Other circumstances beyond our control

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an incorrect or incomplete address is provided, Kevrilo cannot guarantee that the order can be redirected before shipment.

If an order is returned to the sender because of an incorrect, incomplete, or undeliverable address, please contact us to discuss the available options.

Additional shipping charges may apply where permitted by law.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and any designated delivery areas.
  2. Checking with household members, neighbors, building management, or reception.
  3. Reviewing the tracking information for additional delivery details.
  4. Contacting the shipping carrier directly when appropriate.
  5. Contacting Kevrilo if you are still unable to locate your package.

We will do our best to assist you in resolving the issue.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact Kevrilo Customer Support as soon as possible.

To help us resolve the issue efficiently, we may request photographs of:

  • The item received
  • The packaging
  • The shipping label
  • Any visible damage or defect

Please do not discard the item or packaging until we have had an opportunity to review your claim.

11. Product Availability

Although we work with fulfillment partners to maintain accurate inventory information, product availability can occasionally change before an order is processed.

If an item becomes unavailable after your purchase, we will contact you regarding the available options, which may include a replacement, alternative product, or refund where applicable.

12. Changes to This Shipping Policy

Kevrilo reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy periodically for the latest information.

13. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact Kevrilo Customer Support through the contact information provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Thank you for choosing Kevrilo.